7jili Privacy Policy

1. Introduction and Scope

This Privacy Policy ("Policy") describes how 7jili ("Company", "We", "Us", "Our") collects, uses, processes, discloses, and protects personal information of users ("You", "Your", "Player") who access and use our online gaming platform located at https://7jili.cam and all associated services (collectively, the "Service").

7jili is committed to protecting your privacy and handling your personal data in accordance with the Data Privacy Act of 2012 (Republic Act No. 10173) of the Philippines, its implementing rules and regulations, and guidelines issued by the National Privacy Commission. This Policy also complies with requirements set forth by the Philippine Amusement and Gaming Corporation (PAGCOR) for licensed online gaming operators.

By creating an account, accessing the Service, or providing personal information to 7jili, you acknowledge that you have read, understood, and consent to the collection, use, and disclosure of your personal information as described in this Privacy Policy. If you do not agree with any aspect of this Policy, you must immediately cease using the Service and refrain from providing any personal information.

2. Information We Collect

2.1 Personal Information Provided by You

When you register for a 7jili account or use the Service, we collect the following categories of personal information that you directly provide:

• Identity Information: Full legal name, date of birth, place of birth, nationality, and government-issued identification numbers (Philippine passport number, driver's license number, postal ID, UMID, SSS number, or other acceptable identification).
• Contact Information: Residential address, email address, and mobile phone number.
• Account Credentials: Username, password, and security questions/answers used to protect your account.
• Financial Information: Bank account details, e-wallet information (GCash, PayMaya), payment card information (if applicable), and transaction history including deposits, withdrawals, and gaming activity.
• Verification Documents: Scanned copies or photographs of government-issued IDs, proof of address (utility bills, bank statements), proof of payment method ownership, and selfie photographs for identity verification purposes.
• Communication Records: Contents of correspondence with customer support, including live chat transcripts, emails, and telephone call recordings (where permitted and with notice).

2.2 Information Automatically Collected

We automatically collect certain technical and usage information when you access and use the Service:

• Device Information: Device type, operating system, browser type and version, screen resolution, device identifiers (such as IP address and device ID), and mobile network information.
• Usage Data: Pages visited, games played, betting patterns, login times, session duration, clickstream data, referral sources, and interaction with website features.
• Location Information: Your IP address and, with your consent where required, GPS or other location data to verify that you are physically located in the Philippines when accessing gaming services.
• Cookies and Similar Technologies: Information collected through cookies, web beacons, and similar tracking technologies as detailed in Section 2.3 below.

2.3 Cookies and Tracking Technologies

7jili uses cookies (small text files stored on your device) and similar technologies to enhance your experience, maintain security, and analyze Service usage. We use the following types of cookies:

• Essential Cookies: Necessary for the Service to function properly, including maintaining your login session and security features. These cannot be disabled without severely limiting Service functionality.
• Performance Cookies: Collect anonymous information about how you use the Service to help us improve performance and user experience.
• Functional Cookies: Remember your preferences and choices (such as language preference and display settings) to provide enhanced, personalized features.
• Analytics Cookies: Help us understand visitor behavior, traffic sources, and popular content through aggregated statistical analysis.

You can manage cookie preferences through your browser settings, though disabling certain cookies may affect Service functionality. Most browsers allow you to refuse cookies or alert you when cookies are being sent.

2.4 Information from Third Parties

We may receive information about you from third-party sources, including:

• Payment processors and financial institutions confirming transaction details and payment method validity.
• Identity verification services that validate your identification documents and personal information against official databases.
• Fraud prevention and credit reference agencies providing information to help prevent fraudulent activity.
• Marketing partners and affiliates through whom you were referred to 7jili (with appropriate consent and disclosure).

3. How We Use Your Information

7jili processes your personal information for the following purposes, all of which are necessary for providing gaming services, ensuring regulatory compliance, and protecting both your interests and ours:

3.1 Account Management and Service Delivery

• Creating and maintaining your player account and profile.
• Authenticating your identity and verifying your eligibility to use gaming services.
• Processing deposits, withdrawals, and other financial transactions.
• Providing access to games, sports betting markets, and other gaming features.
• Maintaining accurate records of your gaming activity, bets placed, and transaction history.
• Communicating with you regarding your account, transactions, and Service-related matters.

3.2 Legal and Regulatory Compliance

• Complying with Philippine laws and regulations governing online gaming, including PAGCOR licensing requirements.
• Verifying that you meet minimum age requirements (21 years or older) as mandated by Philippine law.
• Preventing money laundering, terrorist financing, and other financial crimes as required by the Anti-Money Laundering Act (Republic Act No. 9160, as amended).
• Cooperating with law enforcement agencies, regulatory bodies, and government authorities when legally required or permitted.
• Maintaining records for audit, tax reporting, and regulatory examination purposes.
• Enforcing our Terms and Conditions and investigating violations thereof.

3.3 Security and Fraud Prevention

• Detecting, preventing, and investigating fraudulent activity, cheating, collusion, and other prohibited conduct.
• Protecting the security and integrity of our platform, systems, and networks.
• Verifying the authenticity of accounts and transactions to prevent identity theft and unauthorized access.
• Monitoring for suspicious betting patterns or activities that may indicate problem gambling or criminal activity.
• Implementing responsible gaming measures and identifying players who may benefit from self-exclusion or other protective interventions.

3.4 Service Improvement and Analytics

• Analyzing usage patterns and player behavior to improve Service functionality, game selection, and user experience.
• Conducting market research and developing new features, products, and services tailored to Filipino player preferences.
• Testing and optimizing website performance, loading speeds, and mobile responsiveness.
• Aggregating and anonymizing data for statistical analysis and reporting purposes.

3.5 Marketing and Communications

With your explicit consent, we may use your contact information to send promotional communications including:

• Information about bonuses, promotions, and special offers.
• Announcements of new games, features, and services.
• Personalized recommendations based on your gaming preferences and activity.
• Newsletters, updates, and other marketing materials.

You may opt out of marketing communications at any time by adjusting your account preferences or following unsubscribe links in emails. Opting out of marketing does not affect essential transactional communications related to your account or Service use.

4. Legal Basis for Processing

Under Philippine data protection law, we process your personal information based on the following legal grounds:

• Consent: You have given explicit consent for specific processing activities, such as receiving marketing communications or using certain optional features.
• Contract Performance: Processing is necessary to fulfill our contractual obligations to provide gaming services as agreed in our Terms and Conditions.
• Legal Obligation: Processing is required to comply with Philippine laws, PAGCOR regulations, anti-money laundering requirements, and other legal obligations.
• Legitimate Interests: Processing serves our legitimate business interests (such as fraud prevention, security, and service improvement) while not overriding your fundamental rights and freedoms.

5. Information Sharing and Disclosure

7jili does not sell, rent, or trade your personal information to third parties for their marketing purposes. We may share your information only in the following circumstances:

5.1 Service Providers and Business Partners

We engage trusted third-party service providers to perform functions on our behalf, including:

• Payment processors (GCash, PayMaya, banks) to facilitate deposits and withdrawals.
• Identity verification services to confirm your identity and age.
• Cloud hosting and data storage providers to maintain Service infrastructure.
• Customer support platforms to manage player inquiries and assistance.
• Analytics and marketing service providers to improve our Service and communicate with players.
• Game providers and software developers who supply gaming content on our platform.

These service providers are contractually obligated to protect your information, use it only for specified purposes, and comply with applicable data protection laws.

5.2 Regulatory and Legal Authorities

We may disclose your information to government agencies, regulatory bodies, and law enforcement authorities when:

• Required by law, court order, subpoena, or legal process.
• Necessary to comply with PAGCOR licensing requirements and regulatory reporting obligations.
• Requested by the National Privacy Commission or other data protection authorities.
• Required under anti-money laundering and counter-terrorism financing regulations.
• Necessary to protect our legal rights, enforce our Terms and Conditions, or defend against legal claims.

5.3 Business Transfers

In the event of a merger, acquisition, reorganization, asset sale, or bankruptcy, your personal information may be transferred to the acquiring or successor entity, subject to the commitments made in this Privacy Policy and applicable legal requirements.

5.4 With Your Consent

We may share your information with third parties when you have given explicit consent for such sharing, such as participating in joint promotions with partners or third-party integrations you authorize.

6. Data Security

7jili implements comprehensive technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. Our security practices include:

6.1 Technical Safeguards

• Encryption: All data transmission between your device and our servers is protected by 256-bit SSL/TLS encryption, the same standard used by Philippine banks and financial institutions.
• Secure Storage: Personal information is stored in encrypted databases with restricted access controls and regular security audits.
• Firewall Protection: Advanced firewall systems and intrusion detection mechanisms protect our infrastructure from cyber attacks.
• Multi-Factor Authentication: Optional two-factor authentication adds an extra security layer to your account login process.
• Regular Security Testing: We conduct vulnerability assessments, penetration testing, and security audits to identify and address potential weaknesses.

6.2 Organizational Safeguards

• Access to personal information is restricted to authorized personnel who require such access to perform their job functions.
• Employees undergo security training and are bound by confidentiality obligations.
• We maintain incident response procedures to address security breaches promptly and notify affected individuals as required by law.
• Third-party service providers are carefully selected and contractually obligated to maintain appropriate security measures.

6.3 Your Security Responsibilities

While we implement robust security measures, you also play a crucial role in protecting your account:

• Create strong, unique passwords and never share your login credentials with anyone.
• Enable two-factor authentication for enhanced account security.
• Log out after each session, especially when using shared or public devices.
• Keep your contact information current so we can reach you regarding security matters.
• Report suspicious activity or unauthorized access immediately to our customer support team.

Despite our best efforts, no method of electronic transmission or storage is 100% secure. While we strive to protect your personal information using industry-standard practices, we cannot guarantee absolute security.

7. Data Retention

7jili retains your personal information only for as long as necessary to fulfill the purposes described in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce our agreements.

7.1 Active Account Data

While your account remains active, we retain all associated personal information to provide services, maintain transaction records, and comply with regulatory requirements.

7.2 Closed Account Data

After you close your account, we retain certain information for the following periods:

• Transaction Records: Maintained for at least five (5) years as required by PAGCOR regulations and Philippine tax laws.
• Identity Verification Documents: Retained for five (5) years to comply with anti-money laundering regulations.
• Gaming Activity Records: Kept for five (5) years for dispute resolution, regulatory reporting, and audit purposes.
• Marketing Consent Records: Maintained to demonstrate compliance with consent requirements under Philippine data protection law.

7.3 Legal Holds

If your information is subject to ongoing litigation, investigation, or regulatory inquiry, we will retain relevant data until such matters are resolved, even if this extends beyond standard retention periods.

7.4 Anonymized Data

After retention periods expire, we may anonymize your personal information (removing all identifiers) for statistical analysis, research, and service improvement. Anonymized data is not subject to this Privacy Policy as it can no longer identify you personally.

8. International Data Transfers

Your personal information is primarily stored and processed within the Philippines. However, some of our service providers and technology partners may be located outside the Philippines, which may involve transferring your data internationally.

When we transfer personal information outside the Philippines, we ensure appropriate safeguards are in place to protect your data in accordance with Philippine data protection standards. These safeguards may include:

• Transferring data only to countries recognized by the National Privacy Commission as providing adequate data protection.
• Implementing standard contractual clauses approved by Philippine data protection authorities.
• Ensuring service providers implement appropriate technical and organizational security measures equivalent to those required under Philippine law.
• Obtaining your explicit consent for transfers where required by applicable law.

9. Your Privacy Rights

Under the Data Privacy Act of 2012 and its implementing regulations, you have the following rights regarding your personal information:

9.1 Right to be Informed

You have the right to be informed about the collection and processing of your personal information, which we fulfill through this Privacy Policy and account registration disclosures.

9.2 Right to Access

You may request access to your personal information held by 7jili and obtain copies of such data. You can view much of your information directly through your account dashboard, or contact customer support for comprehensive data access requests.

9.3 Right to Rectification

If your personal information is inaccurate, incomplete, or outdated, you have the right to request corrections or updates. You can modify certain information through your account settings or submit correction requests to customer support.

9.4 Right to Erasure or Blocking

You may request deletion or blocking of your personal information in certain circumstances, such as when:

• The information is no longer necessary for the purposes for which it was collected.
• You withdraw consent (where consent was the legal basis for processing).
• You object to processing and there are no overriding legitimate grounds for continued processing.
• Personal information has been unlawfully processed.

However, we may retain certain information where required or permitted by law, such as for regulatory compliance, legal defense, or fraud prevention.

9.5 Right to Object

You have the right to object to processing of your personal information based on legitimate interests, including marketing communications. You can opt out of marketing at any time through account settings or unsubscribe links.

9.6 Right to Data Portability

You may request a copy of your personal information in a structured, commonly used, and machine-readable format for transfer to another service provider where technically feasible.

9.7 Right to Lodge Complaints

If you believe 7jili has violated your privacy rights or mishandled your personal information, you have the right to file a complaint with the National Privacy Commission of the Philippines. Contact details:

• Website: privacy.gov.ph
• Email: [email protected]
• Address: 5th Floor, Philippine International Convention Center, Vicente Sotto St., Pasay City, Metro Manila 1307

9.8 Exercising Your Rights

To exercise any of these rights, contact our Data Protection Officer through customer support or email. We will respond to your request within thirty (30) days or as required by Philippine law. We may require identity verification before processing requests to ensure the security of your personal information.

10. Children's Privacy

The 7jili Service is not intended for, nor directed at, individuals under the age of twenty-one (21) years. We do not knowingly collect, use, or disclose personal information from anyone under 21 years of age.

If we become aware that we have inadvertently collected personal information from a person under 21, we will take immediate steps to delete such information and close any associated account. If you believe we may have information from or about a person under 21, please contact us immediately.

Parents and guardians are urged to monitor their children's online activities and prevent minors from accessing gaming services prohibited to them by law.

11. Changes to This Privacy Policy

7jili may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or Service features. Material changes will be communicated through:

• Email notification to your registered email address.
• Prominent notice on our website upon your next login.
• In-app notifications or pop-up messages.

The "Last Updated" date at the top of this Policy indicates when it was most recently revised. Your continued use of the Service after changes take effect constitutes acceptance of the revised Privacy Policy. If you do not agree with any modifications, you should cease using the Service and may request account closure.

We encourage you to review this Privacy Policy periodically to stay informed about how we protect your personal information.

12. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data protection practices, please contact us:

Customer Support:

• Live Chat: Available 24/7 through the 7jili website
• Email: [email protected]
• Response Time: Typically under 3 minutes for live chat; within 24 hours for email inquiries

Data Protection Officer:

For privacy-specific inquiries or to exercise your data protection rights, contact our Data Protection Officer at [email protected] with "Privacy Request" in the subject line.

We are committed to addressing your privacy concerns promptly and in accordance with Philippine data protection law.