Responsible Gaming at 7jili

Our Commitment to Filipino Players

At 7jili, we believe that online gaming should be an enjoyable form of entertainment, not a source of financial stress or personal problems. As a PAGCOR-licensed operator serving thousands of Filipino players across Manila, Cebu, Davao, and nationwide, we take our responsibility seriously to promote safe, controlled, and responsible gaming practices.

While most of our players enjoy gaming responsibly as a fun pastime, we recognize that some individuals may develop problematic gambling behaviors that can negatively impact their lives, relationships, and financial well-being. That's why 7jili provides comprehensive tools, resources, and support systems to help every player maintain control and seek help when needed.

This Responsible Gaming page outlines the measures we've implemented to protect vulnerable players, the warning signs of problem gambling, self-help tools available on our platform, and external support resources. We encourage every 7jili player to read this information carefully and reach out if you or someone you know needs assistance.

Understanding Problem Gambling

Problem gambling, also known as gambling disorder or compulsive gambling, is the uncontrollable urge to continue gambling despite negative consequences. It can affect people from all walks of life, regardless of age, income, or education level. For Filipino players, the accessibility of online gaming through platforms like 7jili means it's more important than ever to recognize the warning signs early.

Warning Signs of Problem Gambling

Ask yourself these honest questions to assess whether your gambling behavior may be problematic:

• Time and Money: Do you spend more time and money gambling than you originally intended? Do you frequently chase losses by betting more to win back what you lost?
• Financial Problems: Has gambling caused financial difficulties for you or your family? Do you borrow money, sell possessions, or neglect bills to fund your gambling?
• Relationships: Has gambling negatively affected your relationships with family members, friends, or loved ones? Do you lie about how much you gamble or hide your gambling activity?
• Work and Responsibilities: Does gambling interfere with your work performance, studies, or daily responsibilities? Do you gamble when you should be doing other things?
• Emotional State: Do you feel restless, irritable, or anxious when trying to cut down on gambling? Do you gamble to escape problems or relieve feelings of helplessness, guilt, anxiety, or depression?
• Control Issues: Have you tried to reduce or stop gambling multiple times without success? Do you feel unable to control your gambling urges?
• Preoccupation: Are you constantly thinking about gambling, planning your next gaming session, or reliving past gambling experiences?
• Tolerance: Do you need to gamble with increasing amounts of money to achieve the same level of excitement?

Risk Factors

Certain factors can increase the risk of developing problem gambling:

• Family history of gambling problems or addiction
• Mental health conditions such as depression, anxiety, ADHD, or substance abuse
• Peer pressure or social environments that encourage gambling
• Personality traits like impulsivity, competitiveness, or being easily bored
• Experiencing early big wins that create unrealistic expectations
• Financial stress or using gambling as a perceived solution to money problems

7jili Responsible Gaming Tools

We provide multiple tools to help you maintain control over your gambling activity. These features are designed to give you the power to set boundaries and take breaks when needed. All tools can be accessed through your account settings or by contacting our 24/7 customer support team.

1. Deposit Limits

Set daily, weekly, or monthly limits on how much money you can deposit into your 7jili account. Once your chosen limit is reached for that period, you won't be able to make additional deposits until the next period begins. Deposit limits help prevent overspending and keep your gambling within your budget.

• Daily limit: Maximum you can deposit in any 24-hour period
• Weekly limit: Maximum you can deposit in any 7-day period
• Monthly limit: Maximum you can deposit in any 30-day period

How to set: Log in to your account → Settings → Responsible Gaming → Deposit Limits. Choose your preferred limits and confirm. Limits take effect immediately, and increases require a 24-hour cooling-off period.

2. Loss Limits

Control how much money you can lose over a specific time period. Loss limits calculate your net losses (total deposits minus total withdrawals) and prevent further gambling once you reach your set limit for that period. This tool is particularly helpful for preventing chase losses.

3. Session Time Limits

Set a maximum duration for each gaming session. When your time limit is reached, you'll receive a notification and be automatically logged out of your account. This feature helps prevent excessive gaming sessions and encourages regular breaks.

4. Reality Checks

Receive pop-up reminders at intervals you choose (e.g., every 30, 60, or 90 minutes) showing how long you've been playing and your current session balance. Reality checks help you stay aware of time passing and make conscious decisions about whether to continue playing or take a break.

5. Take a Break (Cool-Off Period)

Temporarily suspend your account for a period ranging from 24 hours to 6 weeks. During this time, you won't be able to log in, deposit, or play any games on 7jili. This option is ideal if you feel you need a short break to regain perspective without permanently closing your account.

• Available durations: 24 hours, 48 hours, 1 week, 2 weeks, 4 weeks, 6 weeks
• Your account will automatically reactivate after the chosen period expires
• You can request a cooling-off period extension before it ends
• Withdrawals can still be processed during cooling-off periods

6. Self-Exclusion

Self-exclusion is our strongest protective measure, allowing you to voluntarily close your 7jili account for a minimum period of 6 months, up to a permanent closure. This option is designed for players who recognize they have lost control and need a complete break from gambling.

What happens when you self-exclude:

• Your account is immediately locked and you cannot log in, deposit, or play
• You will not receive any promotional communications from 7jili
• Any pending bonuses will be forfeited
• You can still withdraw your remaining account balance
• The exclusion period cannot be reversed or shortened once activated
• After the exclusion period ends, your account will not automatically reopen—you must contact customer support and may be required to demonstrate you are gambling responsibly before reactivation is approved

How to self-exclude: Contact our customer support team via live chat or email with "Self-Exclusion Request" in the subject line. Our team will guide you through the process and confirm your exclusion period choice (6 months, 1 year, 5 years, or permanent).

Tips for Responsible Gaming

Follow these practical guidelines to keep your gaming experience safe, fun, and under control:

1. Set a Budget and Stick to It: Before you start playing, decide how much money you can afford to lose and never exceed that amount. Treat gambling as entertainment spending, like going to a movie or restaurant—not as an investment or income source.
2. Set Time Limits: Decide in advance how long you'll play and use session time limits or alarms to remind yourself. Take regular breaks every 30-60 minutes to maintain perspective.
3. Never Chase Losses: If you lose, accept it and walk away. Trying to win back losses usually leads to even bigger losses. Remember that the odds are always in favor of the house in the long run.
4. Don't Gamble Under Influence: Avoid gambling when you're drinking alcohol, using substances, or emotionally distressed. These states impair your judgment and increase impulsive behavior.
5. Balance with Other Activities: Make sure gambling doesn't dominate your free time. Maintain hobbies, social activities, exercise, and quality time with family and friends.
6. Keep Gaming Separate from Daily Life: Don't gamble at work, during meals, or when you should be sleeping. Maintain clear boundaries between gaming and other responsibilities.
7. Understand the Games: Know the rules, odds, and house edge of games you play. Unrealistic expectations about winning can lead to problem gambling.
8. Take Breaks After Wins: Don't immediately bet big wins. Cash out some of your winnings and take a break to enjoy your success.
9. Don't Borrow to Gamble: Never use borrowed money, credit cards, or loans to fund gambling. Only gamble with disposable income—money left after all bills and expenses are paid.
10. Talk About Your Gambling: Be open with family or friends about your gambling activities. Secrecy often indicates a developing problem.

Support Resources for Filipino Players

If you or someone you know is struggling with gambling problems, professional help is available. These organizations provide free, confidential support services for Filipinos:

PAGCOR Responsible Gaming Program

The Philippine Amusement and Gaming Corporation operates a comprehensive Responsible Gaming Program with counseling services, self-exclusion enrollment, and educational resources.

Website: Visit the PAGCOR official website for responsible gaming resources and to enroll in the National Self-Exclusion Program

Note: The PAGCOR National Self-Exclusion Program allows you to voluntarily exclude yourself from all PAGCOR-licensed gaming establishments and online platforms nationwide for periods ranging from 1 year to permanent exclusion.

Gamblers Anonymous Philippines

Gamblers Anonymous (GA) is a fellowship of people who share their experiences, strength, and hope to help each other recover from gambling problems. Regular meetings are held in major Philippine cities including Manila, Makati, Quezon City, and Cebu.

Finding Meetings: Search online for "Gamblers Anonymous Philippines" to find meeting schedules and locations near you. Many groups now also offer virtual meetings via Zoom.

Professional Counseling Services

Consider seeking help from licensed mental health professionals who specialize in addiction and gambling disorders. Many psychologists and counselors in the Philippines now offer gambling addiction treatment, including:

• National Center for Mental Health (NCMH) - Mandaluyong City
• Philippine Mental Health Association (PMHA)
• Private addiction treatment centers and rehabilitation facilities
• Licensed psychologists specializing in behavioral addictions

Family Support

Problem gambling affects not just the individual but their entire family. Gam-Anon is a support group specifically for family members and friends of problem gamblers. Gam-Anon meetings provide a safe space to share experiences and learn coping strategies.

Protecting Minors

7jili takes underage gambling prevention extremely seriously. Philippine law strictly prohibits anyone under 21 years of age from participating in any form of gambling, and we implement multiple safeguards to prevent minors from accessing our platform:

Age Verification Process

• All new players must provide valid government-issued identification during registration
• We verify age through cross-referencing with official databases and document authentication
• Accounts showing signs of underage users are immediately suspended pending verification
• We continuously monitor for suspicious activity that may indicate account sharing with minors

Parental Controls

Parents and guardians concerned about children accessing gambling sites should implement these protective measures:

• Internet Filtering: Use parental control software and built-in browser filters to block gambling websites
• Device Monitoring: Regularly check browsing history, app installations, and online activity on children's devices
• Payment Security: Keep GCash, PayMaya, and banking credentials secure; monitor account statements for unauthorized transactions
• Education: Talk openly with children about the risks and legal consequences of underage gambling
• Supervision: Supervise internet usage for younger children and establish rules about acceptable online activities